Turn the power off on the machine and make sure it is not plugged in. Pull the cleaner head away from the main body using a constant, firm pressure. Both feature a self-adjusting cleaner head to seal in suction acrtoss all flooring types. However, it can interrupt your cleaning schedule. My problem - the hose won't move on its own. The machine should now stand upright. Make sure to not detach the red ‘C’ clip too roughly. Now my Dyson won't pick up, no sucktion. To secure the soleplate, press down on the plate and secure the dials on the top of the cleaner head by turning them clockwise until they click. Choose from contactless Same Day Delivery, Drive Up and more. PDF 2.23 MB. I think the hose in the back that sends the diet to the canister, toggling from floor to hide is affected. If it continues to happen, you may have too many appliances on the same circuit so unplug some and try again. After this, push firmly until the cleaner head clicks into place. Product information Product Dimensions 42.4 x 13.4 x 15.4 inches Item Weight 17.3 pounds Manufacturer Dyson ASIN B00SMLK2KW Hair and other types of debris can get caught in the brushbar and weaken the suction of the device. Since you have medium pile that’s probably not going to be an issue for you. Wash both filters in cold water only up to ten times. Turns on a dime The Dyson Ball™ Multi Floor 2 vacuum is light to maneuver and steers easily into difficult places. Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. Ok one screw left and this hook/foot thing? Step 2 Flip the machine over to reveal the bottom side of the vacuum cleaner head. Hunker may earn compensation through affiliate links in this story. The Ball Multi Floor canister vacuum is 14.2″ x 19.5″ x 10.2″ while the Big Ball Multi-Floor canister vacuum is 13.6″ x 17.1″ x 12.1″. The Dyson Ball Multi-Floor 2 is also certified asthma & allergy friendly by the Asthma and Allergy Foundation of America. Remove Filter A by lifting the release catch to remove the filter from the machine. Product Comparison: Dyson Ball Multi Floor vs Dyson Ball Multi Floor 2. Turn the cleaner head over so you can see the soleplate. Remove the clear bin from the machine by pressing the cyclone release. X. It's ideal for homes with hardwood, tile, and carpets. This site is a free online resource that strives to offer helpful content and comparison features to its visitors. Lay machine down on front and take off the red internal hose collar. If you want top suction, the Ball Animal 2 is as good as it gets in a Dyson. Lie the machine on its front. Check the circuit breakers, or fuses and, if it has tripped a circuit breaker or blown a fuse, simply re-set the breaker, or replace the fuse, and switch the vacuum on again. To remove Filter B recline the machine on its back and turn the central locking dial on the outer cover of the ball counter-clockwise until the cover is released. Leave the filters to dry in a warm place for 24 hours, until completely dry. On models with movable heads, removing the screws actually frees the brush bar itself, allowing you to remove it from its housing. Reassemble the head, if necessary, and replace the soleplate and screws. Find the two dials on the cleaner head. ; Self-adjusting cleaner head Active base plate automatically raises and lowers to seal in suction across all floors. By creating an account you agree to the Hunker, Dyson: Dyson Upright Vacuums: Latest Dyson Upright Vacuum Cleaner Technology, Dyson: DC17 Animal: Check Brush Bar Step 1, Dyson: DC17 Animal: Check Brush Bar Step 2, YouTube: Dyson DC24 -- Resetting the Brush Bar (Official Dyson Video) by AskDyson, YouTube: Dyson DC25/29 -- Resetting the Brush Bar (Official Dyson Video) by AskDyson, Dyson: Support for Upright Vacuum Cleaners. Clear blockages if needed. Accessibility, Dyson Ball Multi Floor Upright Troubleshooting, Refit the Soleplate That Was Just Removed, Vacuum Stand Does Not Hold Vacuum Upright. Reply. This enables you to access the brush bar on traditional upright models. If so, that could easily be the problem since this could cause the vacuum to have trouble turning on. After this, lie the machine on its back. So far I love this vacuum. Check the filter and look for blockages before restarting it. Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. Then turn each dial a quarter-turn counter-clockwise until it clicks.