NMC highlights importance of nurses’ ‘reflection’ on practice. Non-verbal communication is often described as ‘body language’. Losing control can make people feel helpless and hopeless, which isn’t good for boosting their chances of recovery from illness. Design. Nurses continually communicate with patients; verbal communication allows the nurse opportunity to give information to the patient about their care or treatment, to reassure the patient and to listen and respond to any concerns the patient may have (NMC 2008). Feedback from clients after the session also allowed me to reflect on my communication; one of the clients stated afterwards that she had gained a lot from the session particularly the demonstration relating to tooth brushing and was now more aware of the importance of early oral hygiene to prevent problems later in the child’s life. The first stage of the process is a descriptive account of the situation; what happened? Finally, the reflective account will include an action plan for a similar situation, which may arise, in the future. Communication is almost a natural involuntary action to nearly all, hence the importance of it’s effectiveness could be easily overlooked. Any discrepancies between the two will have a direct influence on the message they are giving to patients, and may jeopardise the nurse/patient relationship. Think about the following four elements of body language in your communication with patients/clients. Title: Effective communication in nursing practice: A literature Review Supervisor (Arcada): Pamela Gray Commissioned by: ABSTRACT Background Communication is almost a natural involuntary action to nearly all, hence the importance of it’s effectiveness could be easily overlooked. The Nursing and Midwifery Council’s Code (NMC, 2015) identifies non-verbal communication as a tool, stating that nurses should: “use a range of verbal and non-verbal communication methods, and consider cultural sensitivities, to better understand and respond to people’s personal and health needs”. 18 June, 2019 By Nursing Times News Desk. Medicine is no longer physician-centric or disease-centered. This article explores the importance of communication in clinical research, and how more effective communication with patients during the informed consent process can ensure they are fully informed. I am confident that I will be able to use the knowledge gained on the subject of dental health in my future placements. The process of reflecting upon practice is also an essential element of knowledge development. Gibb’s model (Appendix I) has a cyclical approach, consisting of six stages per cycle that guide the user through a series of questions, providing a structure for reflection on an experience. A discussion about two areas of nursing which are important in delivering safe and effective care to patients these include: communication and professional values. I am, however, aware that speaking in a group setting is not an area I am very comfortable with but further practice will help alleviate this. Free resources to assist you with your nursing studies! on the NMC register. Standard 1 of the Standards of Care for Health Visitors (RCN 1989) is to promote health, and the session aimed to provide clients with relevant, up-to-date information, thus allowing them to make informed choices about the future care of their children’s teeth. Kerrie’s experience highlights the importance of resources like the “principles of nursing practice” which stress how vital dignity and compassion are in the care that nursing staff provide. Various models of reflection will be examined, and a reflective account of a personal experience which occurred during placement will be provided using a model. Competency Point of entry: Essential knowledge, understanding and skill application required Essential skills cluster number and point Registered office: Venture House, Cross Street, Arnold, Nottingham, Nottinghamshire, NG5 7PJ. This chapter explores how effective communication and interpersonal skills can enhance professional nursing practice and nursing relationships with various stakeholders. Nursing Essay Studies show that good communication between nurses and patients have many benefits. Nursing Standard. This reflective account will involve a description the incident, an analysis of thoughts and feelings and an evaluation of what has occurred. Updated On: Effective communication plays an instrumental role throughout a patient’s entire healthcare experience, and a large portion of the responsibility falls on nurses. Johns Model incorporates four stages; description, reflection, alternative actions and learning (Johns 1994) and Discoll’s model has three stages: a return to the situation, understanding the context and modifying future outcome (Discoll 2002). In summary, communication is a complex process and an essential skill which the nurse must be aware of in every aspect, of care and treatment they give to patients. The NMC (2015) notes the importance of nurses working together with colleagues from similar and different disciplines. Do you have a 2:1 degree or higher in nursing or healthcare? While communication failures leading to serious harm - such as the wrong leg being amputated - are rare, even minor shortcomings can have serious repercussions. Written communication is certainly a significant method of communication and is crucial in a healthcare setting. Communication is at the heart of everything we do in our society. Although no nurse would set out with the intention of communicating poorly, not everyone can be a good communicator at all times. A question and answer session followed which allowed us to clarify any issues raised. NMC 2008 ).It is thought that in order to function as part of an effective team, the nurse must consult and take advice from colleagues when appropriate, threat their colleagues fairly and without discrimination and finally, the nurse as a team player, must make a referral to another practitioner when it is in the best interest of someone in their care ( NMC 2008 ) The most precious thing we can give to another person is our time. Communication consists of verbal and non-verbal. The new edition of this well-received book has been revised to cover the new Standards and is now aimed specifically at first year students. This chapter explores how effective communication and interpersonal skills can enhance professional nursing practice and nursing relationships with various stakeholders. This assignment will examine the aspects of The Code (NMC, 2015) that identifies to the skill of therapeutic communication. Caring with Confidence is a series of bite-sized animations about key aspects of your role as a nursing or midwifery professional, and how the Code can support you. The existence, usage and benefits of digital technologies in nursing care are relevant topics in the light of the current discussion on technologies as possible solutions to problems such as the shortage of skilled workers and the increasing demand for long-term care. To fully assess the development of communication skills the nurse can make use of reflection to gain a better insight and understanding of their skills (Siviter 2008). Paralanguage may also include vocal sounds which may accompany speech and which can add meaning to the words being spoken (Hartley 1999). At times, this proved difficult as trying to lean towards the clients and maintain eye contact with each individual was not possible in a group situation. Litigation is already regarded as an occupational hazard for medical staff, and it is estimated that at least one in three other health professionals will be involved in some kind of legal proceedings at some point in their career. We've received widespread press coverage since 2003, Your NursingAnswers.net purchase is secure and we're rated 4.4/5 on reviews.co.uk. Having good communication with health care workers will reduce their anxiety and build their confidence. Good communication makes patients/clients feel valued. In the week, preceding the session it was important for me to consider a systematic approach to the planning of the session. Followed by an analysis of thoughts and feelings in the second stage; what were your thoughts and feelings? Since communication … Good communication helps patients/clients feel at ease. Communication involves the exchange of messages and is a process which all individuals participate in. The NMC Code pertains to direct patient care, but also covers a range of other activities in nursing practice. Throughout the session, I was aware of my non-verbal communication and attempted to show attentiveness to individuals in the group, using the principles of SOLER I made the necessary adjustments. Multidisciplinary teamwork is important in all fields of nursing. A discussion about two areas of nursing which are important in delivering safe and effective care to patients these include: communication and professional values. Closed questions usually require a yes or no response and are used to gather the necessary information, whereas open questions allow the patient, opportunity to play an active role and to discuss and agree options relating to their care as set out in the Healthcare Standards for Wales document (2005). Methods. Effective communication is of the utmost importance when delivering healthcare. They must consider factors such as past personal experiences, personal perceptions, timing and the setting in which communication occurs. Nurses who take the time to understand the unique challenges and concerns of their patients will be better prepared to advocate on their behalf and properly address issues as they arise. The importance of good communication and interpersonal skills has been recognised in the new NMC Standards for pre-registration nursing education (2010). In nursing, listening is an essential skill and incorporates attending and listening (Burnard & Gill 2007). Toggle Navigation. Many of the participants were unaware of when and how children’s teeth should be cared for and the importance of ensuring good oral hygiene from an early age. You can view samples of our professional work here. The importance of the preceding is that effective communication is stressed in every Nursing & Midwifery Council (2008) document. This essay will explore the importance of communication in nursing; define communication and look at the different modes of communication and barriers to communication. Standards encompass communication and ethics, offering guidance on protocol for various scenarios in dealing with the public. To them, it seems odd that part of communication involves being quiet. Company Registration No: 4964706. Attending; fully focusing on the other person and being aware of what they are trying to communicate and listening; the process of hearing what is being said by another person are the most important aspects of being a nurse (Burnard 1997). Nursing is increasingly recognised as a holistic and person-centred process, with so many aspects of a patient’s life regarded as important to the process of recovery that communication in itself forms a significant aspect of treatment. In 2013, Moghaddasian et al. Nervousness can have an influence on how a message is delivered, and I was constantly aware of my verbal communication, particularly my paralanguage. There are numerous reflective models that may be utilised by the nursing professional, for example, Gibb’s Reflective Cycle (1988), Johns Model of Structured Reflection (1994) and Driscoll’s Model of Reflection (2002). Skip to main content. Poor communication is one of the most common causes for dissatisfaction with health services. They must take account of individual differences, capabilities and needs. They have similar structures, which guide the user through the reflective process. This article highlights the importance of effective communication skills for nurses. This assignment has looked at communication and its importance in nursing practice. Guidelines require nondiscrimination, respect for privacy, collaboration with patients, consent and professional distance. Understanding the barriers to communication contributes significantly to how effective a nurse communicates in practice. But good communication can avoid these feelings – it can help people to see that they still have a say and are still in charge of their own lives. Importance of Nurse Revalidation with New NMC Guidelines Posted by Cathy Marks The profession of nursing and midwifery is the secondary professional care support in the healthcare industry and acts as the second most important layer of service to public health in terms of intensive, antenatal, neonatal, postnatal, pre and post-operative care practices. Non-verbal communication is a major factor in communication, involving exchange of messages without words. Prior to the session, I was apprehensive about delivering a health promotion session to clients (patients). Copyright © 2003 - 2020 - NursingAnswers.net is a trading name of All Answers Ltd, a company registered in England and Wales. Using the NMC Code … Reflection can also be used to apply theoretical knowledge to practice, thus bridging the gap between theory and practice (Burns & Bulman 2000) and allows us opportunity, to develop a better insight and awareness of our actions both conscious and unconscious in the situation. There are multiple components to effective communication in a healthcare setting: healthcare literacy, cultural competency and language barriers. The Nursing and Midwifery Council (NMC) is the main body for quality nursing practice. Communication is paramount in nursing as it plays an essential part of the nursing practice, with significant meaning (NMC, 2008). Healthcare has undergone a massive transformation in the past decade. The significance of the preceding is detailed in the Nursing & Midwifery Council’s (2004b) document “Complaints about unfitness to practise: A guide for members of the public” that deals with allegations concerning care practice by midwives. This site works best with JavaScript enabled. For example, a non-compliant diabetic may believe that skipping meals helps to lower blood sugar. When we show we’re prepared to lay aside all the other things we need to do to spend time with someone, to listen to them, get to know them and understand how they are feeling, we’re showing that we really value that person. Healthcare costs and negative patient outcomes would increase. Caris-Verhallen et al. The NMC Standards of Proficiency (2004a) states that nurses must engage in a continual process of learning and that evidence-based practice should be used (Bach and Grant 2009). We're here to answer any questions you have about our services. The Nursing and Midwifery Council (NMC) is the nursing and midwifery regulator for England, Wales, Scotland and Northern Ireland. The importance of good communication and interpersonal skills has been recognised in the new NMC Standards for pre-registration nursing education (2010). In order for the aim to be achieved, communication was a key element. The actual level of your involvement in written patient records will vary from workplace to workplace – you need to find out what’s expected of you in your workplace and make sure you follow the rules. Increases in nursing communication can lessen medical errors and make a difference in positive patient outcomes. In the future, I will repeat the process of thorough research, as it is best practice to keep knowledge up-to-date in order to provide care based on evidence (NMC 2008). But just as important is how we say it. However, support and encouragement from my mentor and other health visitors in the team helped me to relax. Reflection allows the nurse opportunity to gain a deeper insight into personal strengths and weaknesses and to address any areas of concern in order to improve future practise (Taylor 2001). I reintroduced myself to the group and gave a brief explanation of my role and the part I would play in the session. All nurses must use a range of communication recognises the importance of personal needs and providing both practical skills and technologies to support … The (NMC, 2008) states that it is imperative that all records are kept clear and accurate. Having good communication with patients/clients helps them in three main ways. It’s central to our learning, our work and our leisure interests. These requirements form the basis of the first essential skills cluster, which stipulates key skills and behaviours that must be demonstrated to meet the standards for registration with the Nursing and Midwifery Council. Being able to communicate well helps us achieve this with patients/clients. (1999), cited in Crawford et al (2006), imply that communication promotes an increased level of self-esteem and reduces stress. Assessing the nurse quality of communication with patient indicated that nurses' communication with their patients was weak, and patients were dissatisfied from this kind of communication. This session has helped with my learning and personal development and I now feel more confident in my ability to deliver health promotion activities in a group setting. Some may prefer you to call them by their first names, while others might want a more formal address. The plan was discussed with my mentor and advice was sought about any adjustments which may be necessary. Lack of interest, poor listening skills, culture and the personal attitude are internal factors, which may affect the process. Intentional rounding, or checking on patients at... Yvonne Pywell praises Paula Lawrence’s devotion to her... Be part of the UK’s largest nursing union, Promoting person-centred care and patient safety, Intentional rounding: Assessing the evidence, Calm, capable and compassionate HCA helped me through severe depression. Considering the models of reflection described, the next component of this essay will make use of the Gibbs Reflective Cycle (1998) to provide a reflective account of a situation which I experienced during clinical placement in a community setting. It’s common for people who need health care services to feel anxious about their health, about what tests and treatment they might have to undergo and about what the future holds for them. Probing questions can be used to explore the patient’s problems further thus allowing the nurse to treat the patient as an individual and develop a care plan specific to their individual needs (NMC 2008). Multidisciplinary teamwork is important in all fields of nursing. Any opinions, findings, conclusions or recommendations expressed in this material are those of the authors and do not necessarily reflect the views of NursingAnswers.net. Good communication is used from nurses to obtain trust and to gain more understanding of the Service User (SU) and is important for nursing assessment and for good implementation of care plan (Wright & McKeown, 2018). of effective nursing communication in clinical practice, a good understanding of what constitutes effective communication is helpful. The importance of communication in collaborative decision making: facilitating shared mind and the management of uncertainty J Eval Clin Pract. Communication is defined and explored and barriers to communication are identified and how they can impact patient care has been highlighted. It is important to be aware of paralanguage in which the meaning of a word or phrase can change depending on tone, pitch or the rate at which the word(s) is spoken. A lack of good empirical overviews of existing technologies in the present literature prompted us to conduct this review. The clients were focused on the session and seemed genuinely interested, nodding when they understood and showed attentiveness by making regular eye contact. But listening is vital to good communication and is especially important for you as a health care worker. Care, compassion and effective communication are essential elements of nursing, which must be demonstrated by all nurses and nursing students. The importance of communication is also emphasised in the NMC Code, which should be used to guide nurses’ day-to-day practice. There must be congruency between verbal and non verbal messages for effective communication to be achieved. Without it, the quality of healthcare would be impaired. Competency 2. How a nurses own values can impact on patients care both positively and negatively. I was able to articulate what I felt had gone well, what hadn’t gone quite as well and what could be improved. Research evidence shows the strong links between team communication and clinical outcomes. So let’s look at some of the methods of communication we can use to help patients/clients in these important ways. We’ll look at communication issues with colleagues later in the programme, in teamwork. The importance of therapeutic communication in mental health nursing is that for gaining rapport with patients. How a nurses own values can impact on patients care both positively and negatively. This helps us to learn from the experience and improve our future nursing practice (Siviter 2008). Communication in nursing is vital to quality and safe nursing care (Judd, 2013). You’ll be working closely with patients/clients and they will often tell you important things. The event occurred during a weekly session at baby club that takes place in a community centre. External barriers such as the physical environment, temperature, the use of jargon and/or technical words can also negatively influence the process (Schubert 2003). All nurses must use a range of communication skills and technologies to support person-centred care and enhance quality and safety. No plagiarism, guaranteed! Communication as a core skill is also supported within the code of conduct (NMC 2008), which expresses that nurses must communicate information to patients "in a way they can understand" (NMC 2008:3) and in a manner that allows patients to make informed choices and share decision making (NMC 2010). of effective nursing communication in clinical practice, a good understanding of what constitutes effective communication is helpful. Good communication helps patients/clients to feel in control. VAT Registration No: 842417633. Attentiveness and attention to the patient can be achieved through SOLER: S – sit squarely, O – Open posture, L – learn towards the patient, E – eye contact, R – relax (Egan 2002). Communication involves information being sent, received and decoded between two or more people (Balzer-Riley 2008) and involves the use of a number of communication skills; which in a nursing context generally focuses on listening and giving information to patients (Weller 2002).
2020 importance of communication in nursing nmc